FAQ

Below FAQ are some common concerns of our clients before purchasing.
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  • About Fiddlover
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  • Beginner & Parent Guidance

About Fiddlover

Fiddlover is a string instrument store with its own workshop, established over 30 years ago. The founder has more than 50 years of instrument-making experience. We specialize in producing mid-range and mid-to-high-end violins, violas, cellos, basses, bows, cases, and accessories. At Fiddlover, you can get better-quality instruments at the same price.
We focus on mid-range and mid-to-high-end instruments. We do not produce VSO or collector-level instruments. Our instruments are designed for dedicated beginners and progressing musicians who want to seriously learn and improve.
Yes! We have our own workshop and support any customization you want. Please check here for details: Customized Service

Orders & Shipping

All our orders are made-to-order to ensure the best quality. Typically, we ship within 3 days and provide a tracking number. Shipping usually takes 3–9 business days. During peak seasons or extreme weather, delivery may take longer.
Yes! Once your tracking number is provided, you can track your order on the carrier’s website or on our website at the bottom of the page under Order Tracking
We offer free shipping for orders over $50. However, remote regions may incur an additional $50–$100 shipping fee (e.g., Alaska, Hawaii, Guam, Kagoshima, Okinawa). Oversized instruments like cellos and basses also require extra shipping fees.
We cover customs fees, so customers will not bear any extra charges. However, sometimes customer cooperation is needed for customs clearance.
We offer an 18-month warranty for any product quality issues.
Please contact us immediately at service@fiddlover.com. We will handle the issue and ensure you incur no loss.
You may return or exchange your instrument within 30 days if you are not satisfied. Contact service@fiddlover.com before returning the item, and please ensure the product is in its original condition.
We guarantee our products match the descriptions. Due to differences in devices/screens, slight variations in color or sound may occur.
We accept all major payment methods, including credit cards, PayPal, installment payments, Apple Pay, and Google Pay.
Refunds are processed within one week after we receive your returned product. Refunds are issued to the original payment method. Processing times vary by bank, but usually take just a few days.
No fees are charged. For returns not related to product quality, the original shipping cost will be deducted.
All instruments are tuned and adjusted at 11 points before shipping, unless otherwise noted. They are ready to play right out of the box.
Orders can be modified before shipment. Once shipped, modifications are not possible as logistics are complex.
Orders can be canceled before shipment. After shipment, cancellations are not possible.

Beginner & Parent Guidance

We provide size guidance on each product page. You can also check our guide here: Instrument Size Guide
The cost mainly comes from two factors: materials and craftsmanship. Expensive instruments use higher-quality wood, which produces better sound, and require more experienced makers.
If you plan to study long-term, we strongly recommend purchasing the best instrument within your budget. If you’re just trying it out, a cheaper instrument is fine.
Don’t worry! We have a guide to make online string instrument shopping easy and safe: Violin Online Shopping Guide
Have any other questions? Contact Support