Refund policy

  • What is your standard return policy?

If you are not completely satisfied with your purchase, you may return most items within 30 days of delivery (unless otherwise specified, and subscribe to us for free and the duration will be extended to 45 days.) for a refund of the original purchase amount (shipping charges are not refundable, but we will give a certain amount of coupons as compensation). In order to get a full product refund, returned items must be in the original packaging and condition - showing no signs of wear or abuse, and be complete with all included materials such as cases, straps, strings, care kits, and any other materials that originally shipped with the product(s). 

Unless there's a problem with your product, you will be responsible for return shipping costs, we will also give a certain number of coupons as compensation. If the returned item shows signs of wear or don't meet our return-requirements, it may be refused. We issue refunds only in the same form of payment you used to make your purchase, and we are not responsible for shipping damages during returning.

We don't give refunds if opened or used the following items : cleaners, polishes, rosin, strings, polishing cloths and other consumables. However, if applicable ,we may exchange these items for free.

  • Can I cancel or change my order?

If you change your mind and want to cancel the order, please contact us by email in time, we will try our best to meet your requirements, all orders can be cancelled and replaced before delivery, please note the special cases:

1. Ordinary orders are cancelled during the processing of the product, we will charge up to 30% of the fee according to the situation, please understand.

2. Once the customized products start to make, the order cannot be cancelled or replaced.

3. The order cannot be cancelled or replaced during the transportation.

  • The package I received is damaged, what should I do?

First of all, please refuse express delivery. There may be two reasons:

1. Before the instruments leave our workshop ,we go through 11 items inspection for quality control. Generally, the goods are in good condition when they are sent out, but in the rare instance of this happening, please take a photo and contact us, and we will solve this problem.

2. In most cases, the courier is damaged during transportation, please contact us immediately by email, provide your order number the following photos, we will help you solve the problem together:

-Pictures of the damaged area(s) of the instrument/accessory as well as the front, back, and sides of it

-Picture of the interior packaging used

-Pictures of the exterior of the box

-Picture of the shipping label

The product is not your responsibility until you have received it from the shipping company.  If you receive a damaged product, contact us and so so that we can process it as soon as possible. If your instrument is stolen, it is not our responsibility, so if you believe that your package may be stolen from your delivery address, please pay more attention to your order.

  • When can I receive my refund?

Generally, we will process the refund within one week (After receiving the return at the warehouse), and the refund will be returned to your account in the same way (the account that placed the order), please pay attention to check.

  • How do I return it?

If you are following this question, please allow us to say sorry for the bad experience at first, please email us at service@fiddlover.com, provide us with your order number and list the product(s) you will return, we will solve the problem for you as soon as possible.