Refund policy

👉How to Return an Item

We’re sorry for any inconvenience. To return an item, please email us at service@fiddlover.com with your order number and the items you wish to return. Our team will provide return instructions and help resolve your request as quickly as possible.

👉Standard Return Policy

  1. Return Window
    We accept returns within 30 days of delivery. All returned items must be in original condition and packaging, with no signs of wear or damage. All original accessories must be included, such as:

  • Violin, viola, cello, or bass cases

  • Shoulder rests

  • Strings

  • Bows

  • Rosin, polishing cloths, or other included accessories

  1. Shipping Costs

  • If the item is not defective, you are responsible for:

    • Return shipping costs

    • Original shipping costs

  • Items returned with signs of use or missing accessories may be refused.

  • Refunds are issued to the original payment method. Fiddlover is not responsible for any damage during return shipping.

  • If the item is defective or damaged during shipping, Fiddlover will cover return shipping costs.

  1. Non-Refundable Items
    The following consumables cannot be refunded once opened or used: cleaners, polish, rosin, strings, polishing cloths, and other consumables. Free replacements are available if needed.

👉Order Cancellation or Modification

  • Standard orders can be canceled or modified before shipping.

  • Cancellation during production may incur a maximum 30% fee for materials and labor.

  • Custom orders cannot be canceled or modified once production has started.

  • Orders in transit cannot be canceled or modified.

👉Damaged Packages

  • If you receive a damaged package, refuse delivery if possible.

  • Take photos of:

    • Damaged instruments or accessories (front, back, sides)

    • Internal packaging

    • Shipping box

    • Shipping label

  • Contact us immediately with your order number and photos. We will assist you promptly.

  • You are not responsible for damage before receipt. Lost or stolen packages after delivery are not covered.

👉Refund Processing

    • Refunds are processed within 7 days after we receive and inspect the returned item.

    • Refunds are issued via the original payment method used at checkout.