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Hello, I’m Mr. Wang from the Shipping Department, and we’re honored to serve you. With nearly 30 years of global shipping experience, we take pride in delivering instruments quickly and safely. Our professional shipping and packing team ensures that every violin, viola, cello, double bass, bow, case, or accessory leaving our workshop is securely packaged, so your instrument is ready to play as soon as it arrives.
Below, you’ll find answers to some frequently asked questions. If you have any further questions, please feel free to contact us at: service@fiddlover.com.
We are proud to offer free international shipping on most orders over $50. Shipping carriers vary depending on the products purchased, and we frequently work with UPS, FedEx, DHL, and national postal services.
Please note that items may ship from different locations, such as our Hong Kong workshop or our partner studios in other countries. Custom products are always shipped from our China workshop.
Shipping fees may apply in the following cases:
Remote locations (e.g., Hawaii, Guam, Alaska) may require an additional $50–$100 shipping fee.
Cellos, double basses, and their cases require extra shipping fees. The exact amount will be shown on the product page or communicated via email.
At checkout, you can choose between Free Shipping and Fast Shipping:
Free Shipping: 5–9 business days
Fast Shipping: 3–6 business days ($15 additional fee)
Once we receive your order confirmation, we begin processing your order within one business day, and most orders are ready to ship within three business days. You will receive a notification and tracking number when your order ships.
Please note that custom products may require additional processing time, which we will communicate via email. Processing times may also be longer during sales, promotions, or holidays.
Congratulations! Receiving a tracking number means your order is on the way. Most shipping information can be checked via Order Tracking (or by clicking Support & Help in the website footer), or you can email us for assistance.
Delivery typically takes 3–9 business days, depending on your location, shipping volume, and weather conditions. If there are any delays, we will notify you promptly.
If you change your mind and wish to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request. Orders can generally be cancelled or modified before shipping, with the following exceptions:
Standard orders cancelled during processing may incur up to 30% of the cost (for materials and labor).
Custom products cannot be cancelled or modified once production is complete.
Orders in transit cannot be cancelled or modified.
Please don’t worry—common issues and solutions are as follows:
1. Tracking shows delivered, but I haven’t received my package
Check around your home and ask neighbors if they accepted the delivery. If you still cannot locate it, contact the courier and confirm your shipping address. You can also reach out to us for assistance, and we will help resolve the issue.
2. My package arrived damaged
Please refuse delivery if possible. Damage can occur for two reasons:
Before shipping: All instruments leave our workshop after a thorough 11-point quality inspection. Although rare, damage may occur. Please take photos and contact us immediately.
During shipping: Damage may occur in transit. If this happens, email us with your order number and the following photos:
Close-ups of the damaged instrument, bow, case, or accessory, including front, back, and side views
Photos of the interior packaging
Photos of the exterior box
Photo of the shipping label
We will work with you to resolve the issue promptly.
If you are not completely satisfied with your purchase, you may return most items within 30 days of delivery (unless otherwise specified) for a refund of the original purchase price. Returned items must be in original condition and packaging, with no signs of wear or damage, and include all accessories (cases, straps, bows, etc.). For full details on returns, exchanges, and refunds, please see our Return Policy.
International shipments may be subject to customs inspections. This is a normal part of international shipping. If this occurs, please contact us immediately at service@fiddlover.com, and we will assist you to ensure no loss or additional cost to you.