We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
We offer delivery services for cellos and double basses. However, due to their large size, we are unable to provide free or fast shipping. The specific shipping cost needs to be discussed and confirmed with us. The estimated preparation time for cello and double bass orders is 3-6 business days, and the delivery time is 15-25 business days.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Important Notice Before Purchase: Due to the large size of cellos and double basses, please contact us before placing an order if you wish to purchase one. Our email is service@fiddlover.com.
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Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Important Notice Before Purchase: Due to the large size of cellos and double basses, please contact us before placing an order if you wish to purchase one. Our email is service@fiddlover.com.
Taking care of your violin will effectively extend its lifespan.
First wipe the rosin from the violin, bow, string with a polishing cloth (included in most of our outfits) after each play, then place the violin in a case to protect the violin. Then, pay attention to the humidity and temperature of the environment you are in. The ideal humidity is around 40%, and you need a humidifier when it is dry in winter and dehumidifier when it is wet in summer. Please don’t leave the instrument in the car or outdoors for a long time, the damage to the violin in extreme environments is irreversible. We've seen many violinists leave their violin in a hot car in the summer, and then the paint all melts, irreversible damage to the violin. Read more:Routine care and maintenance of violins and bows.
Size chart
Cello
Measure the student’s total height.
If the height falls between sizes, choose the smaller size.
