We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
We offer delivery services for cellos and double basses. However, due to their large size, we are unable to provide free or fast shipping. The specific shipping cost needs to be discussed and confirmed with us. The estimated preparation time for cello and double bass orders is 3-6 business days, and the delivery time is 15-25 business days.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Important Notice Before Purchase: Due to the large size of cellos and double basses, please contact us before placing an order if you wish to purchase one. Our email is service@fiddlover.com.
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Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Important Notice Before Purchase: Due to the large size of cellos and double basses, please contact us before placing an order if you wish to purchase one. Our email is service@fiddlover.com.
Proper care will help keep your instrument in good playing condition and extend its lifespan.
Cleaning After Playing
After each playing session, use a soft polishing cloth to remove rosin dust from the strings,
fingerboard, and the surface of the instrument. Excessive rosin buildup can affect the appearance
of the instrument and may eventually damage the varnish.
It is also a good habit to wipe rosin from the bow stick and loosen the bow hair before storing
the bow in the case.
Proper Storage
When not in use, always store your instrument in its case and make sure the case is securely
closed. A quality case helps protect the instrument from dust, moisture, accidental impacts,
and sudden environmental changes.
Avoid placing heavy objects on top of the case or exposing the instrument to unnecessary
vibration during transport.
Temperature and Humidity
String instruments are made primarily from natural wood and are sensitive to changes in
temperature and humidity.
An ideal relative humidity level is generally between 40% and 60%. Air that is too dry may
cause cracks, while excessive humidity can lead to warping, open seams, or changes in tone quality.
During dry seasons, consider using an instrument humidifier. In humid climates or rainy seasons,
a dehumidifier may help maintain a stable environment.
Avoid Extreme Conditions
Do not leave your instrument in a vehicle, direct sunlight, near heating vents, radiators,
fireplaces, or any location where temperatures can change rapidly.
Excessive heat may soften adhesives, damage the varnish, and cause structural problems.
Extremely cold conditions can also place stress on the wood and joints.
Strings and Hardware
Strings naturally wear over time and should be replaced periodically based on playing frequency
and performance needs. If strings become worn, corroded, difficult to tune, or lose their tonal
quality, replacement is recommended.
Regularly inspect the bridge, pegs, fine tuners, chinrest, tailpiece, and other fittings to
ensure everything remains secure and functioning properly.
Professional Maintenance
Even with proper daily care, periodic inspections by a qualified violin maker or repair technician
are recommended. Regular maintenance can help identify minor issues before they become costly
repairs and keep your instrument performing at its best.
Size chart
Cello
Measure the student’s total height.
If the height falls between sizes, choose the smaller size.
